READ THE FINE PRINT
They do not stand behind their 100% Satisfaction. Poor Quality, Horrible Customer services and READ THE FINE PRINT ON RETURNS
Here is my story......................
Order Placed- December 14, 2015
Requested Cancellation of order on December 15, 2015- Declined Cxl
Transaction Processed Bank of America on December 17, 2015 (2 days after cancellation was denied for a fully processed order)
Delivery scheduled on December 21, 2015- Not Delivered
Delivery scheduled on December 23, 2015- Not Delivered to North Carolina but was Delivered to North Dakota
Phone contact from Great Furniture @ 11:30 am- item available for pick up in Charlotte, NC on December 26, 2015 by 12:00 (under 30 minutes)
Delivery scheduled on December 29, 2015- Not Delivered
Product listed as LOST by Local Company on December 29, 2015- Not Delivered
Product could not be located by Local Company STILL LOST on January 4, 2016- Not Delivered
Delivery scheduled on January 6, 2016- -Not Delivered
Delivery NOT scheduled on January 8, 2016- Delivered
Requested for Return on January 11, 2016 for poor product quality with Katie Escobar/Support Greatfurnituredeal.com. IN THE 15 DAY WINDOW of 100% Satisfaction. ( JOKE)
They declined as they said it was a custom order-Greatfurniture.com list the product as “In Stock”,” Limited Stock” and “Stocked” on pages 1 and 3 as well as in the product information tab and is not listed as a “custom item”.
FINALLY- they said I could return the chair that I paid $528.00 for a total refund of $82.21. CROOKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Restocking Fee (30%):$158.40
Shipping to You: $143.49 this was the FREE SHIPPING TO ME
Return Shipping Back To Us: $143.49
Total Return Fees:$445.79
Who in the world world return to get 82.21 back when you paid $528.00.
There is a special place in *** for this company. They should be ashamed.
This reviewer shared experience about problem with delivery and wants this business to issue a full refund as the author lost $528. The author is overall dissatisfied with Great Furniture Deal. The most disappointing about lane high leg recliner from Great Furniture Deal was deceiving and deceiving policies Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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