I purchased a mattress set thru GreatFurnitureDeals.com the end of November. It arrived the week of Xmas however the freight company was not equipped small for residential deliveries, so I had a friend with a truck go with me to pick it up at their location.
It was damaged. A forklift had went thru the box springs and the mattress was ripped. This was a start of a nightmare for me. First the furniture company made me take the damaged goods anyway or they would not replace my order.
I was not permitted to refuse the order. These items sat in my garage for a few weeks taking up space. I could not even park in my own garage. When my new order arrived, same issue, freight company could not get a big truck down a residential area.
I was asked to meet the driver at Wal Mart parking lot. Being a single woman, I did not feel safe meeting the driver after dark, so I told him I would find someone with a pickup truck to pick this up for me again. The freight company did not have a return ordered for the damaged items. Next time Great Furniture Deals contacted me about returning the damaged items I explained the problem and I requested them to send someone to pick up the damaged items, but I was told that since I picked them up from the freight company I had to return them to the freight company.
I asked if I would need a return order, the customer service rep with Great Furniture Deals said no, just my claim number. I reconfirmed this with her. This furniture company was relentless in making sure that these damaged items got returned. I did not understand this because they were unusable.
However, I received several emails about returning them. I once again found someone with a truck to take these items back to the freight company and the freight company refused them, they said I did not have proper paperwork (bill of laden) and were quiet rude about it and told me not to come back without proper paperwork. I told the customer service representative with Great Furniture Deals the nightmare I had gone thru on this stuff, they apologized and still insisted that I find a way to take these salvage items back to the freight company again. I am the customer.
When does this stop. I am not offered storage for these items taking up my parking garage. I am not offered reimbursement for having to locate someone with a pickup truck to continuously take these items back. I don't understand how this is good customer service.
These items are salvage, not usable. I should not have had to accept the order to begin with. A claim was filed against the freight company for the damage and I'm sure that Great Furniture Deals was reimbursed. They why do the relentlessly bother me and expect me to do all the work and expense of the salvage.
I am suppose to be the customer, but it is apparent that this company does not care about customer satisfaction. It was not my fault that the items were damaged, it was not my fault that I was forced to accept them anyway, it was not my fault that the freight company would not pick them up or even take the items back when delivered to them. This has been ongoing for five months.
Hind sight is 20/20, a good deal isn't always a good deal.
This person wrote the review because of damaged or defective of serta mattress from Great Furniture Deal. Reviewer claimed that he or she wants Great Furniture Deal to read this review and look into the issue (if any).
If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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