Sacramento, California
Not resolved

This company is bs. This just happened to my parents.

Review about: Box Spring.

Review #687120 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Customer service
Advertised vs Delivered
Product or Service Quality
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

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The below customer placed his order on 09/21/16 for two CUSTOM ordered (made in the USA) sofas.These take about 4 weeks to produce and 2-4 weeks to ship/deliver (It states on our website to allow 6-8 weeks for delivery as they are custom produced pieces).

The product shipped out on 10/26/16 (Still within the appropriate time frame)

The Customer called in requesting an update on 10/26/16 and filed a charge back with their credit card company after finding out they were not delivering that day.

The customer unfortunately did not understand the production time and delivery time associated with his order.

In our terms and conditions listed clearly on our site, it states that if an order is canceled after it ships, the customer is responsible for the return fees.

Since the customer filed a chargeback on this order with his credit card company, the order was stopped and returned according to the return policy.

The reason the customer did not receive the items is because of the charge back.We are only charging him the standard return fees associated with a return.


They just put it on our credit report and we are trying to fight it!!It was for a 2 sofas and we never received anything!

they put it on our credit report for $1803. Order was place in September 2016 tried to cancel before furniture was constructed in Oct2016 only once finding out it was going to take much longer.

Now its April 2017 and we so a collection.

We filed a complaint with the federal trade commission and also with and you can also file a complaint with utah attorney generals office.The federal trade commission said the more complaints they get on this illegitimate business they can open a class action lawsuit.

Utah Attorney Generals Office Link:

Federal Trade Commission Link: Consumer Financial Protection Bureau Link:

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