Syracuse, Utah
Not resolved

Long story short. Ordered the ottoman as pictured on the website (first picture).

Received another ottoman (second and third picture that is next to my chair that the ottoman was suppose to match). Was told that it was close enough and she could change out the legs, that was no problem. Never was told they were sorry and going to fix the mistake. Very rude and unprofessional customer service.

Then was told they could send me a return form, which consisted of a restocking fee of $201.94, shipping to me (that was supposedly free shipping) of $145.14, return shipping to them of $145.14, equalling $492.22, and I would get a refund of $180.92.

Look anything like the one I actually ordered and thought I was getting? Oh by the way, they also sell the chair I already had, pictured fourth.

This person wrote the review because of not as described of broyhill furniture l4260-5 ottoman from Great Furniture Deal and attached photo s. Reviewer claimed that he or she wants Great Furniture Deal to read this review and look into the issue (if any).

If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Great Furniture Deal Verified Representative

The above customer placed his order on 09/21/16 for two CUSTOM ordered (made in the USA) sofas. These take about 4 weeks to produce and 2-4 weeks to ship/deliver (It states on our website to allow 6-8 weeks for delivery as they are custom produced pieces).

The product shipped out on 10/26/16 (Still within the appropriate time frame)

The Customer called in requesting an update on 10/26/16 and filed a charge back with their credit card company after finding out they were not delivering that day.

The customer unfortunately did not understand the production time and delivery time associated with his order.

In our terms and conditions listed clearly on our site, it states that if an order is canceled after it ships, the customer is responsible for the return fees.

Since the customer filed a chargeback on this order with his credit card company, the order was stopped and returned according to the return policy.

The reason the customer did not receive the items is because of the charge back. We are only charging him the standard return fees associated with a return.


They just put it on our credit report and we are trying to fight it!! It was for a 2 sofas and we never received anything!

they put it on our credit report for $1803. Order was place in September 2016 tried to cancel before furniture was constructed in Oct2016 only once finding out it was going to take much longer.

Now its April 2017 and we so a collection.

We filed a complaint with the federal trade commission and also with and you can also file a complaint with utah attorney generals office. The federal trade commission said the more complaints they get on this illegitimate business they can open a class action lawsuit.

Utah Attorney Generals Office Link:

Federal Trade Commission Link: Consumer Financial Protection Bureau Link:


This issue has been resolved with the customer and all funds returned. The ottoman that was sent to the customer was produced with Broyhill according to the leather color that the customer selected. Due to change in leather manufacturing or processing it is hard to match a leather item that was ordered separately.

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